Some of my team members are struggling with meeting company metrics in performance. I work in a call center and we measure performance thru metrics (average handling time, talk time, and call work). I need to find some ways to inspire my employees to perform better. I also need ways to promote contests to build an awareness on teamwork. Once the performance has improved, I need to show ways to reward the agents. What do employees want as a reward(no monies), that would excite them enough to wanna peform better? If performance is not improved, the agents will be placed on disclipinary actions and this could hurt the efforts. I would like to avoid this if possible.
2006-07-18
04:00:18
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6 answers
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asked by
The Delivery Doctor
1
in
Careers & Employment