I manage a restaurant(a fast food one), and just yesterday, I was called several abusive names whilst trying to resolve a customer issue(I am ALWAYS 100% professional and polite), and was shouted at so much by one person who rang up to complain that I hung up on them, a first for me as I can normally take whatever the disgustingly mannered public can throw at me, after ten years of doing this.
However, I am always amazed when I go into over places and hear people complain, they are so much more reserved and polite, where as me and my other managers are often subject to personal attacks and appalling language. What is wrong with people that they think they can talk to us this way?
2007-01-06
21:57:12
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25 answers
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asked by
CHARISMA
5
in
Etiquette