I work at a help desk. There are about 20 of us here at this location. Our company has us logon to most of our applications (such as the password reset tools, ticket management system) via websites. Once we logon, the websites only seem to have about 10 minute timeout periods set. It is very aggravating to click a button to update a ticket, but if we don't hit SAVE within a few minutes, then it prompts us to logon again when we do, and then our updates are lost and our tickets are "locked" and in-use causing us to have to call out to get someone to unlock them. Our password reset tools are almost as aggravating. If we haven't done a password reset in 10 or 15 minutes then when we fill in the user info it will prompt us to logon, then we have to fill in the user info again.
Is there a 3rd party application we could use to "keep-alive" a connection to multiple websites so we are never timed out?
2006-10-26
04:39:57
·
2 answers
·
asked by
Information Scavenger
3