I have owned this printer since August, 2007. Both printer and software have worked great on my 2003 Gateway 2.4 ghz machine. Two weeks ago I f-disked my hard drive, reinstalled windows xp & firefox, downloaded the software via HP's website and when the software installation is almost complete, a fatal error message pops up on screen. I am currently communicating via email with an HP rep, however his advice is not helpfull in resolving my issue. My computer recognizes the printer, but the HP software does not recognize I have 'their' printer and therefore shuts down.
2007-11-10
03:29:56
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5 answers
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asked by
Anonymous
in
Printers