I have owned this printer since August, 2007. Both printer and software have worked great on my 2003 Gateway 2.4 ghz machine. Two weeks ago I f-disked my hard drive, reinstalled windows xp & firefox, downloaded the software via HP's website and when the software installation is almost complete, a fatal error message pops up on screen. I am currently communicating via email with an HP rep, however his advice is not helpfull in resolving my issue. My computer recognizes the printer, but the HP software does not recognize I have 'their' printer and therefore shuts down.
2007-11-10 03:29:56 · 5 answers · asked by Anonymous in Computers & Internet ➔ Hardware ➔ Printers
UNPLUG printer from PC
UNINSTALL any installed software for it
Reinstall from CD if you can find it (as it worked before) or from the download (try redownloading it)
DO NOT connect printer to PC UNTIL the driver install asks you to. This way the PC should regognise device WITHOUT looking for the isntaller.
2007-11-10 03:35:45 · answer #1 · answered by stu_the_kilted_scot 7 · 0⤊ 0⤋
First I would uninstall the downloaded software and then I would reinstall the original software and drivers from the disk that came with the printer. Once you've established that it is up and running, then download updated software and drivers from HP. Remember to disconnect the printer from PC, before you install drivers and software
2007-11-10 03:46:38 · answer #2 · answered by WhiteyO 1 · 0⤊ 0⤋
Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on Open the cover of the product and remove the print cartridges Close the cover and wait for the Insert Ink Cartridges message to display Disconnect the power cord from the back of the product and wait for one minute Reboot the computer Reconnect the power cord. If the product does not automatically turn on, press the Power button Open the cover and reinsert the print cartridges Close the cover. If prompted, print a calibration page. Reconnect the USB cable, and try to print a print job from the computer
2016-04-03 05:41:59 · answer #3 · answered by Anonymous · 0⤊ 0⤋
1) Unplug the printer power
2) Unplug the USB
3) Deinstall the HP software
4) Go into Programs folder an delete any associated files.
5) Download the driver from HP
6) Plug in the power
7) Plug in the USB.
Do these things IN THIS order. Betcha it will work.
-MM
2007-11-10 03:38:19 · answer #4 · answered by Anonymous · 0⤊ 0⤋
simply reboot the printer and try again...
2007-11-10 03:33:55 · answer #5 · answered by dr.housecall 2 · 0⤊ 0⤋