Our Mazda dealer damaged three panels on our center console of our brand new Mazda6 in May 2006, while installing a factory stereo.
Took it in 4 times, leaving it all day each time. Was told the vinyl guy was unavailable each time.
Yesterday, the 5th time, they "fixed" it.At home, I took a closer look and realized that the "repair" comprised some apparent sandpaper-like smoothing of the gouged up areas, no change whatsoever in the cracked console, and what appeared to be a new scratch on the plastic running parallel to the area that had been smoothed out.
The service manager now says "It's unfixable." They can't (won't) replace the parts because they'd have to replace the entire dashboard. He offered to try to "compensate" us for what we thought the damage had done to our car's value.
Ten weeks ago the car was brand new. Then the dealership jacked it up.
What would you do?
2006-07-14
06:24:18
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5 answers
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asked by
johndietzel
2