Our Mazda dealer damaged three panels on our center console of our brand new Mazda6 in May 2006, while installing a factory stereo.
Took it in 4 times, leaving it all day each time. Was told the vinyl guy was unavailable each time.
Yesterday, the 5th time, they "fixed" it.At home, I took a closer look and realized that the "repair" comprised some apparent sandpaper-like smoothing of the gouged up areas, no change whatsoever in the cracked console, and what appeared to be a new scratch on the plastic running parallel to the area that had been smoothed out.
The service manager now says "It's unfixable." They can't (won't) replace the parts because they'd have to replace the entire dashboard. He offered to try to "compensate" us for what we thought the damage had done to our car's value.
Ten weeks ago the car was brand new. Then the dealership jacked it up.
What would you do?
2006-07-14 06:24:18 · 5 answers · asked by johndietzel 2 in Cars & Transportation ➔ Car Makes ➔ Mazda
Mazda Corporate for the win. They will not tolerate b/s such as this, and are usually quite prompt in their action. Simply WRITE a letter to them explaining everything clearly and concisely, a timeline may help the situation as well. Calling will only do so much, but an actual letter emailed to them seems to make things move a bit quicker. Before doing this, you pretty much have to threaten the dealership that you will contact Mazda Corporate IMMEDIATELY about this incident (Mazda gives breaks to dealerships with little problems and good reviews read: sell 3 cars get a 4th free etc) This may motivate their *** a bit more to take care of you, but if not simply go to the top to get it taken care of.
2006-07-14 10:34:35 · answer #1 · answered by ? 2 · 0⤊ 0⤋
i does not say that dealerships are a rip off yet in my very very own adventure i understand that the dealerships have plenty greater overhead so the charges for aspects and upkeep are plenty better than maximum self sufficient shops. it is large in case you have the money to pay for it however the way I see that's it is not my fault that they have got all the overhead so i circulate to a community storage and pay much less and function not at all had any concerns concerning to the artwork. additionally human beings don't understand that the hard artwork fee e book became into designed for guarantee artwork no longer for the typical restoration. The dealerships took this extremely extreme fee and abused it. If it in straightforward terms take 25 minutes to restoration some thing however the e book says 2 hours then that's what the dealership expenditures. It wasn't meant to be that way it became into meant for guarantee artwork so the producer knew how plenty to pay the dealership for the guaranty artwork.
2016-10-07 22:18:56 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Contact Mazda Corporate as the other people that answered your questions suggested, and if you really want to raise some hell, see if one of the area telivision stations has one of those "on your side" segments, where they take viewer's storys and then do follows up on them, and produce a segment for their newscast. No one wants that kind of press.
2006-07-17 16:00:29 · answer #3 · answered by ryansmithruleroftheworld 1 · 0⤊ 0⤋
Go to Mazda corporate. Most of the time the dealers are owned by individuals.
2006-07-14 06:29:24 · answer #4 · answered by Anonymous · 0⤊ 0⤋
BOO! loose the dogs on them. (lawyers). Or, go to the general manager, or regional manager..whatever you have to. that's more BS from a dealership than i've heard of (not heard a great deal). 10 weeks and these idiots screwed up a lousy stereo install?!?!?! and won't replace what they broke? Bull. you have every right to be upset.
2006-07-14 06:29:55 · answer #5 · answered by Ryan 4 · 0⤊ 0⤋