Just over a month ago, I bought some software from an on-line vendor to include on a web-site that I'm designing. Unfortunately, the software didn't work completely (it was an emailing application which didn't email to all addresses or receive from all addresses).
Anyway, the support for this product was through a paid messageboard forum. I signed up for the forum and at first the vendor spent a fair bit of time trying to fix the problem but eventually the replies dried up (despite numerous posts from me) and he stopped replying to my emails (ones to the address he had given me and through his sites Contact Us screen).
At this point, I decided to try to reclaim the money through Paypal's dispute console. I've raised a dispute for the subscription to the forum but unfortunately, I was a day late to reclaim the money for the software (you have 45 days to dispute, I think).
The dispute has been raised for 4 days and still I've heard nothing back so I wonder ... what should I do next? This isn't a lot of money (25 US Dollars) but it's the principle that bothers me!
Also, I have noticed that all my threads have been removed from his support forum.
2007-11-19
20:51:24
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5 answers
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asked by
Mirrorball
2
in
Personal Finance