I am a regularly employed as a BPO agent for a big US Company. My work consisted of data entry productivity and accuracy. But recently, I was removed from my post and my supervisors cwere not able to defend me and advised that this happened due to my "below-client-expectations" performance. The service level agreement set by client to our BPO is 98%. and I usually get over 99% accuracy, team effort shows that error is 0.03% which is highly appreciated. But recently I got 7 errors out of the 11 the team got, so that was the time I was relieved, and there was not even a grace period for me to find a transfer work. My name was regularly included in the daily error log. I did try my best to avoid recurrence by staying late and reviewing. My co-agent gets 100% productivity and 0% error rate. The comparison between us has not been avoided. Up to this time, I am still a "float" employee, still waiting for internal transfers and applications to the other account where I am qualified.
2006-07-19
18:34:59
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5 answers
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asked by
Sheepish TinTin
3
in
Careers & Employment