I am a regularly employed as a BPO agent for a big US Company. My work consisted of data entry productivity and accuracy. But recently, I was removed from my post and my supervisors cwere not able to defend me and advised that this happened due to my "below-client-expectations" performance. The service level agreement set by client to our BPO is 98%. and I usually get over 99% accuracy, team effort shows that error is 0.03% which is highly appreciated. But recently I got 7 errors out of the 11 the team got, so that was the time I was relieved, and there was not even a grace period for me to find a transfer work. My name was regularly included in the daily error log. I did try my best to avoid recurrence by staying late and reviewing. My co-agent gets 100% productivity and 0% error rate. The comparison between us has not been avoided. Up to this time, I am still a "float" employee, still waiting for internal transfers and applications to the other account where I am qualified.
2006-07-19 18:34:59 · 5 answers · asked by Sheepish TinTin 3 in Business & Finance ➔ Careers & Employment
huh?
2006-07-19 18:39:19 · answer #1 · answered by Anonymous · 0⤊ 0⤋
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2006-07-20 08:45:13 · answer #2 · answered by Anonymous · 0⤊ 0⤋
OK I believe you were just trying too hard in getting everything right that you lost focus on what the client wants. Just relax you don't work to satisfy your superior or just to overshadow your co-agent. You work coz you want to do it and your your main focus shouldbe on the client. Take a break if you want to. Go back to basic communication skills. You will be at your best soon. Be optimistic.
2006-07-20 01:42:12 · answer #3 · answered by Anonymous · 0⤊ 0⤋
You could look elsewhere. Sorry to hear it...sounds tough!
2006-07-20 01:39:15 · answer #4 · answered by seattlecutiepie 5 · 0⤊ 0⤋
just look for other
2006-07-20 01:41:47 · answer #5 · answered by kiran_292003 2 · 0⤊ 0⤋