what are the needs and the wants of customers?

Question

Customers of carrefour in Singapore

Answer 1

Your question is quite wide. From a point of a customer I try my best to answer you. The first and most important thing in any customer is the service and cost. If carrefour can provide a good service and low cost items, I think people will always want to go back and shop. You really dun need any advertisement.
Secondly, customer must be recognised through issuing of loyalty points. By accumulating up to certain loyalty points, they can in turn exchange the points for vocher or other products. This encourage people go and shop more at carrefour.
Thirdly, staff must be familiarise with the products and where are they placed. As a customer ,when I patronised any supermarket, I expect the staff to assist me to the right area to find the product that I want when I am unable to find it. What they need to do is tell me where is the item being placed and under what category. Basically, I think once these three things is achieved, the rest is really up to the management to decide.

Answer 2

Customer needs:
1. courteous service.
2. Correct price for the product.
3. Better Brand, Better price.
4. Excellent packing
5. Warranties honoured with minimum hastle.
6. Guarantees be specific and honoured
7. Good after sale service
VR.

Answer 3

I think that most of the time people are looking for good customer service. This is what keeps them coming back. There are some good articles about customer service here: http://www.what-is-customer-service.magicblur.com

Answer 4

I am not sure what your second line is, but customers want as much as they can for free.

Answer 5

Cheap prices and good advertisments

Answer 6

http://Bigdoggpinc.com/ go to Links for U-4A and look at the middle of this page great tips there.