I need some good solid advice for what to do in this situation as it keeps happening to me at this technical, non customer service job.
We have SOP’s (Standard Operating Proceedure – basically directions), we are told to follow the SOP's and in fact make 'mistakes' that the managers bring to our attention if we do not follow these SOP's.
Tonight, I had a situation where I followed an SOP and as soon as I was done I was told by the 'lead', who functions as my supervisor so they only have to have one manager, "You cannot just blindly follow SOP's! You should ask!". I was told this because about a year ago, before I was here, an email came to this person saying to deviate from the SOP. I would not have gotten this email, and the SOP was never updated, there was also no way to know now to follow it. I have been told by managers that I must follow the SOP's, and I have been told by co-workers it is always best to follow SOPs as you cannot get into trouble for it.
So, I cannot follow them without asking, I cannot not follow them, it is not feasable to ask about 300 times a shift if it is ok to do what the SOP says to do.
This happens at least once a week with this person, and I have been at the job less than 3 months. I am basically in a damned if you do, damned if you don't situation and I am not sure, after 15+ years in the corporate world how to handle this particular situation. So - what would you do, aside from finding a better job, in this situation?
I need some advice on how to handle this person when they being talking to me like I am a particularly stupid child who has to have a reminder note to breathe because that is how they speak to me every time this happens and then they get upset because I naturally mirror people (trust me, it is not a good instinct in this case!)
2006-11-16
21:21:21
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2 answers
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