I used to frequent a store for a good number of things. I spent roughly $100 a month there. One day I was there the cashier was berating an older gentleman for no reason. He couldn't hear very well and he was patient, but she wasn't. She was making him nervous by her impatience. I never went back to that store because of that. That was about 8 years ago. Now at $100/month for eight years, that's close to $10,000 that store has lost of my business because of one rude employee.
For those kind of cases, don't you think more companies would put more care into their customer services. I see employees being rude places I go, and some places managers just don't care!
Same with a coffee club this place by us had. I had one of those 'buy six get one free' coffee cards and filled it up. Most of the time I chose to get my coffee there because of that offer. Next time I went with my full card they said they no longer take them. For a $1.50 cup of coffee, they lost my business too
2006-09-25
05:43:05
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8 answers
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asked by
Anonymous