I was suppose to receive a $1,000 check from my student loan that was to repay my parents back for books and misc. school stuff; however, my check was unavailable. After a long day of calling between my financial aid department and their prefered guarantor who handles the loans, I found out my school had somehow changed over my lender without my permission. Luckily a missing MPN kept the loan from going through. When I asked my financial aid department if there could have been a problem on their side and not the guarantor's side, I was treated very rudely. They even refused to look into their computer records to see if they had the mistaken information down first. They told me to recall the guarantor, ask to speak to a supervisor, and have them fix the problem. I was shocked that their resident loan advisor would treat me so rudely. This isn't the first time I've had issues with rude staff and missing/withheld monies. Should I write a letter to the president or to the school board?
2006-09-21
14:15:07
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6 answers
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asked by
.jess
3
in
Higher Education (University +)