The feedback system has a basic flaw. Most sellers will not leave feedback for a buyer, until the buyer leaves feedback for them. This is a flaw because if a perfect, fast paying buyer leaves poor feedback for a non-performing seller, buyer risks retaliatory feedback.
Suggestion:
-On the member profile page (where the feedback information is listed) ebay should have one entry for EVERY completed transaction including status of transaction and status of feedback. If no feedback has been left, it should say so.
-Positive points should be assumed and automatically issued by eBay for each completed transaction to every buyer after 2 weeks, unless a seller files a non-paying bidder complaint.
-Positive points should be assumed and issued automatically by eBay for each completed transaction after 30 days, unless a buyer files a complaint.
-Comments both positive and negative could still be allowed and shown for each transaction.
-Unresolved complaints should subtract 1 point
2006-12-04
05:39:49
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3 answers
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asked by
John L
5