Basically I have a loan with them. I asked for the due date of the loan to be changed to a later date. The branch manager told me that she will do it for me within the next couple days. Well, she never did it and she went on vacation for 2 weeks. I tried to call other members of the branch, but they kept giving broken promisses. The manager came back from vacation, I tried to contact her, but it seems everytime I call, someone would tell me she is at lunch or out of the office. 3 more weeks later, I called the cust. svc. center and complained, then she finally e-mailed me back saying that she had changed my due date for the loan. BUT SHE LIED! It was not changed! I called a different branch and a cust. svc. rep told me to write a letter requesting the change of the due date and he would help me. I wrote a letter, and 3 weeks have passed and he too has given me the run around. It has been nearly 4 months and still no one has helped! Can i sue/do something meaningful to them?
2007-12-29
04:17:32
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7 answers
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asked by
heythere
4
in
Law & Ethics