I have a loan out with Citifinancial.
I asked them to change the payment date, they said they would have to get the approval from the head office. This request was put to them in July 2006.
Every month, I get letters telling me the payment is late and they apply a £10.00 late charge to the account, so far I have incurred £180.00 worth of charges.
I called them today, I told her that I asked for the date to be changed, she looked at the history and said that no one called me to tell me that they could not change the date, this was back in July 2006 so I have incurred charges because theyy could not inform me of what I asked.
Should I demand a refund?
2007-09-28
08:16:25
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6 answers
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asked by
Rebz
5
in
Personal Finance