What would you have done in this situation? Was I unprofessional, and was I justified in my reaction?
I work at a major chain grocery store. Last night our credit/debit/food stamp card pin pads went down. We could only accept credit cards, any cards that required a "pin" number were not being accepted. This was a system wide problem. I know that it affected stores in at least 2 states.
Well, I put signs up on the front doors, and all the registers. One guy comes in, ignores all the signs. Comes to my register, I explained BEFORE he unloaded all his groceries that we could only accept cash or credit cards, the EBT and Debit pins were not going through. He said "Ok". I get the order rung up and he pulls out a food stamp card. I told him, "I don't think it will work, our system has been down, but we can try it". When it doesn't work he goes off, "This is f**king bulls*it!! You should take my f**king card!" I said, "I'm sorry, but it's a system problem."
cont'd...
2007-05-21
03:35:38
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16 answers
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asked by
Anonymous
in
Etiquette