I have recently had confrontations with several hospitals and medical labs which all subcontract their billing.
The subcontractors "block out" their caller IDs (e.g. 'Out of Area', with no tel. number given), misrepresent themselves (e.g. as as "Patient Services"), do not allow direct calls back to the person that you last spoke to, send out "Reminders", before an invoice is actually mailed, do not itemize their bills (e.g. six times on one bill "Hospital Services", no codes, no additional information given).
Note, I pay all invoices on time.
One Hospital's "Enforcer" started with daily harassing calls on Monday when the invoice had arrived only on Saturday (i.e. with still 2 weeks to pay). They next called at 2am on Tuesday. The hospital's administrative offices refused to even look into the issue of an incorrectly issued invoice. The harassing calls stopped only after I threatened to submit my file to the State's "Dept of Health and Senior Services".
Had similar experiences?
2007-12-21
02:13:26
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4 answers
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asked by
Heinz H
5