I have no idea what could have caused this, but the most likely thing is software or hardware corruption. Every time i start it up, the blue screen keeps appearing. I try to start the computer in safe mode, last know working configeration, but it fails too.
On the blue screen it says: "Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer"
I did install some anti-virus software last week, but i dont know what are "disk defragmentation or backup utilities." My mom replaced the RAM last month but i dont know about "hard drive configuration and check for any updated drivers." When it says "Run CHKDSK /F" how do you do that?
I really want to fix this problem. Its the main computer in my house. I dont know much about computers either. Please help.
Explain so i may understand.
2007-08-06
14:58:18
·
16 answers
·
asked by
JN
3