I did not receive last month's electronic bill-pay reminder from Citibank, and consequently I was late paying my bill, because, naturally, I forgot. When I contacted Citibank to ask about the missing reminder, they told me that my reminder bounced back either because: a) my box was full, b) the e-mail was treated as spam by my mail server, or c) the mail server was undergoing maintenance at the time. I know that options (a) and (b) are not the cause of the problem, and (c) seems highly unlikely. Citibank is charging me the late fee and will not negotiate. I pointed out that there must be thousands of YAHOO users affected by this issue, and they would not respond. So, I would like to hear from anyone who is in the same situation as me. Thanks so much.
2007-06-14
10:57:21
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2 answers
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asked by
Lucy
1