Missing Citibank e-mail reminder for last month's statement?

Question

I did not receive last month's electronic bill-pay reminder from Citibank, and consequently I was late paying my bill, because, naturally, I forgot. When I contacted Citibank to ask about the missing reminder, they told me that my reminder bounced back either because: a) my box was full, b) the e-mail was treated as spam by my mail server, or c) the mail server was undergoing maintenance at the time. I know that options (a) and (b) are not the cause of the problem, and (c) seems highly unlikely. Citibank is charging me the late fee and will not negotiate. I pointed out that there must be thousands of YAHOO users affected by this issue, and they would not respond. So, I would like to hear from anyone who is in the same situation as me. Thanks so much.

Answer 1

I used to work for Citibank and I would suggest to walk into one of the branches and speak to a banker regarding this...they should be able to give a one time reversal. If they don't, then ask to speak to a manager and that you think as a loyal customer, you should be entitled to that reversal. I hope that helps!

Answer 2

Most credit card companies will reverse the late fee if you have not been late in the past, too many times.
I keep a calendar near my computer and month by month I put down what dates bills are due.
I am always fearing that what if the computer crashes, no power, etc happens.

Do you not get a paper statement?
If not, you might want to contact them and tell them that you want both paper and email.

Did you try to talk with the supervisor?
Try that and explain that you have been a loyal customer, never late, and this was just a one time deal you missing your payment. That should work.