we had the sky system changed a few months ago. asking for a new box to have separate channels in two rooms. that can be done they told us. we'll get an engineer along. on the first visit he brought the wrong box. however he fitted it, and took our old box away and we got an apology over the phone for the inconvenience. another engineer called who brought the right box for the system to work right, or so we thought. they took away our old box at out request. but also our cards for the new boxes which did appear to work. we would point out that we have only one telephone number. now this is the intersting bit. sky sent us a letter saying we had two telephone lines and we needed to contact them. i wrote saying we only had one line and would they come and take uninstall us. the response to take an extra £20 on the bank direct debit. they would not believe what we said. im a pensioner and £20 is a lot of money. they said we had three boxes and they did not listen to any explanation given
2006-11-12
18:58:56
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5 answers
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asked by
rphilsell
2
in
Careers & Employment