BestBuy owes me $127.79 and I can prove they owe me the money, what can I do?
I purchased a service plan for my laptop. My laptop needed a new battery. They can’t get the correct battery. Following BestBuy’s instructions I bought a new battery directly from HP, and faxed in the appropriate information to them for reimbursement. I was told I would have a check with in three weeks.
We are going on week 6 now, and every time I call they tell me they don't know if that department got my fax, or even if it is being worked on. I'm told the reimbursement department is separate and they do not take phone calls, and I can not talk to them.
-I have documentation for everything, I have when I called, and what I was told, but I don’t have all the names of who I spoke to.
-I am still in possession of their incorrect replacement, and will not send their battery back until I have a check.
2007-02-22
14:37:23
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10 answers
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asked by
mr5oh
3
in
Law & Ethics