Hi, I own an unfinished furniture retail store and I was wondering if anyone agrees with the way I deal with snooty customers: I kick them out.Our store has been around for over 16 years and our customers love us,always trying to be helpful and give great customer service.But I have the biggest problem trying to stay friendly with the people who come in and expect me to throw rose petals infront of their feet and wait on them hand and foot.I realize my customers are my bread and butter but I'm only willing to go so far when they show such arrogance.One customer got so mad I told her 10-year-old son to stop climbing on our displays, I had no right to discipline her son,blah, blah, so I asked her to leave.Another lady threw a hissy fit because I made her pay a 10% restocking fee for an item normally non-returnable,so I asked her to take her business elsewhere. To me,it's all about respect, give it to get it and customers are NOT always right. Anyone agree?
2007-05-02
04:34:59
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21 answers
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asked by
laura d.
2
in
Etiquette