Sold item on ebay and the customer paid through paypal.
The very next day, without time for it to even be shipped, the customer filed a non-delivery claim.
Few days later, because I have 7 days to ship and had been busy, I then logged on and saw his claim and hurried up and shipped it. Since it was over $250 I sent it requiring a signature per Paypal's Seller Protection Policy.
Customer's claim is declined then he files a credit card chargeback so Paypal then freezes the funds back in my Paypal account.
I sent Paypal the shipping tracking #.
Customer emails me. I email customer back the tracking #.
Tracking info says it was attempted delivery once and sitting at the post office waiting for pick up.
Email customer again. Customer emails back that he will pick it up today.
Meanwhile, Paypal settles claim saying non-delivery and I owe him a refund.
So now I owe him a refund and he is picking up the item today...
What can I do?
I emailed Paypal about 20 times mad as hell.
2006-11-07
22:40:25
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5 answers
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asked by
BeachBum
7
in
Law & Ethics