Hi,
I'd like to use a web based helpdesk call logging/ticket system. I've looked at a few on sourceforge.net but they all lack the functionality I require which it seems is quite heavily sort after.
It needs to have the following :-
*Asset Database
*Call Logging with updates to customer via email
* Call history against asset
*Customer Portal :- Ability to log calls and seek ticket updates via web (This is most important), I don't want company A to be able to see company B's tickets
If need be I have a small budget for this project, so please feel free to suggest commercial alternatives.
I have both PHP and SQL server access.
If you need to know anything else, let me know!
Thanks
Paul :o)
2006-08-06
02:42:32
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3 answers
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asked by
Anonymous