Hi,
I'd like to use a web based helpdesk call logging/ticket system. I've looked at a few on sourceforge.net but they all lack the functionality I require which it seems is quite heavily sort after.
It needs to have the following :-
*Asset Database
*Call Logging with updates to customer via email
* Call history against asset
*Customer Portal :- Ability to log calls and seek ticket updates via web (This is most important), I don't want company A to be able to see company B's tickets
If need be I have a small budget for this project, so please feel free to suggest commercial alternatives.
I have both PHP and SQL server access.
If you need to know anything else, let me know!
Thanks
Paul :o)
2006-08-06 02:42:32 · 3 answers · asked by Anonymous in Computers & Internet ➔ Programming & Design
Thanks I will
2006-08-07 03:20:30 · answer #1 · answered by Anonymous · 0⤊ 0⤋
What is your budget? It's not quite a large requirement list.
http://helprace.com is an online, cloud-based help desk, customer community and a knowledge base. It doesn't have a call management function but it certainly ticks all your other points for a helpdesk...
2014-08-01 05:38:18 · answer #2 · answered by Anonymous · 0⤊ 0⤋
try quickbase, you can design your own or use thier template
2006-08-09 22:15:16 · answer #3 · answered by rmpbklyn 4 · 0⤊ 0⤋