I recently lost my job at a bank because of a mystery shopper.
According to the shopper, I was friendly, enthusiastic, and efficient but I didn't use their name during the transaction. The company had been harassing us about mystery shops for awhile and I got fired for this. I stand by the high level of customer service I offered to each and every client that comes through that branch. I do not believe that using the first name of a total stranger is appropriate at all. Myself, I prefer that if I am unknown to someone providing a service to me refer to me as maam, and be polite and helpful. I am uncomfortable with forced congeniality. If a personal repoir is created with the client then name usage is certainly appropriate. Am I just being weird about this? Customer service cannot be pigeon-holed, particularly in a banking situation where the needs and behaviors of the clients are so incredibly diverse. Or am I wrong?
2007-03-19
01:34:24
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6 answers
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asked by
wllsgrl
2
in
Careers & Employment