I know this has been asked before, but it would be good to get some replies from people who have changed from one to another.
I've been with Telewest, now taken over by Virgin, for 6 years. When it works, which is most of the time, it's great. When there are problems, the customer service is lousy. A call to support will take at least half an hour and the chances are they won't fix the problem first time, or it will be a temporary fix. Recently, it took a month before they admitted that a problem wasn't at my end. Are all broadband providers the same in this respect?
I also don't appreciate Virgin charging me 50% more than new customers for the same service.
So I'm now considering changing to ADSL. Be seem to have quite a good package with a free wireless modem, something not provided by Telewest, and free connection if I sign up before the end of this month. Orange are another possibility with a free 30-day trial.
So has anyone changed, either from cable to adsl or the other way?
2007-03-16
20:20:00
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13 answers
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asked by
Anonymous
in
Internet