Hi. I was if you could give me some advice about some problems I've been having with a faulty laptop.
I brought the product from Pc World in august (about 4/5 months ago) and I've had nothing but problem with it. In the first month, it completly shut down on me leaving m with the dreaded blue screen of death and a faulty screen. Pc world repaired that, but since it's come back it's been constantly turning it itself on and off at the worst moment. I've had to reinstall windows twice and restore it back to it's factory settings (because it wasn't registering the CD-drive, the audio devices or the inbuilt wireless). I've spend hours on the phone to Pc World helplines who just keep telling me to reinstall windows. I'm at my wits end.
I WOULD like a replacement rather than a refund or repair seeing as it's been repaired in the past and I'm a student that really can't be without a fully working Laptop for any amount of time.
The only problem is I left my reciept in halls, in plymouth and I'm in Birmingham and I can't reach the Pc World in Plymouth (no transport), but as I belong to the PC performance plan, I have all the evidence of the direct debit payments and my very clever mother wrote all the details of reciept (issue date/receipt number etc). Would that do as proof of purchase? Do I have any kind of case against them? I know that they can be pretty tough but if I know I'm in the right so can I!
What do you think I should do?
2006-12-17
10:25:54
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15 answers
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asked by
sticky_toffee_princess
2
in
Laptops & Notebooks