I have rung NTL multiple times to report that my telephone line is faulty. As my NTL line is faulty I cannot call for free from my NTL landline. When I call from a non-NTL line, I am charged for two minutes call before being told that there is a waiting time of approximately half an hour!
Surely it would be more helpful if NTL stated the waiting time at the start of the call? It may also be helpful to suggest a time to call back when the call centre is not as busy? A system where they call me back would be even better.
Initially I wanted to have my telephone line fixed, but such a lack of customer care convinced me to write to them and close my account with NTL. They have made no attempt to appease me and I have now received a letter from a Debt Recovery company asking for £40. The letter doesn’t tell me what it is for and I have had no communication from NTL regarding any outstanding payments?! The saga continues…
Has anyone else had problems with NTL?
2007-01-08
23:12:06
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7 answers
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asked by
Small Claims
2