I have rung NTL multiple times to report that my telephone line is faulty. As my NTL line is faulty I cannot call for free from my NTL landline. When I call from a non-NTL line, I am charged for two minutes call before being told that there is a waiting time of approximately half an hour!
Surely it would be more helpful if NTL stated the waiting time at the start of the call? It may also be helpful to suggest a time to call back when the call centre is not as busy? A system where they call me back would be even better.
Initially I wanted to have my telephone line fixed, but such a lack of customer care convinced me to write to them and close my account with NTL. They have made no attempt to appease me and I have now received a letter from a Debt Recovery company asking for £40. The letter doesn’t tell me what it is for and I have had no communication from NTL regarding any outstanding payments?! The saga continues…
Has anyone else had problems with NTL?
2007-01-08 23:12:06 · 7 answers · asked by Small Claims 2 in Business & Finance ➔ Other - Business & Finance
Your story sounds almost exactly the same as mine. I am sorry you had to go through what you went through. While I was going through it I researched on the Internet and found out I was in NO WAY alone
Inevitably and logically they have cut the costs for this and that and the customer has paid the price. But the Irony of NTL is, if you really think about the service and the price they charge, it is honestly not that much cheaper and you actually get LESS channels than if you chose to use SKY with Free Internet, and/or got a BT phone line with say Tiscali.
NTL = Biggest Rip off and brain shag since the invention of Cigarettes!
2007-01-08 23:21:30 · answer #1 · answered by Stevie G 2 · 2⤊ 1⤋
The problem with this country is that call centres employ mupets. (not all call centres, but most). They don't give a toss about the person on the other end of the phone. Thats why nothing ever gets done. The staff turn over is high, hence you never speak to the same person twice. Nobody talks to one another, so you get different information, and stupid letters. Incompetence is so infuriating.
2007-01-08 23:17:36 · answer #2 · answered by Chickette 2 · 3⤊ 0⤋
I honestly were with NTL(now VIRGIN) and nonetheless no longer very pleased nonetheless takes a lengthy time period to get by way of to them and performance to take heed to each of the options,once i become 2 hours on there being despatched to such an excellent type of diverse depts,and contained sooner or later spoke with faults who tried to striking my project which they did in spite of the undeniable fact that it in consumer-friendly words lasted a million hour and that i now nonetheless have the fault,they rigidity me loopy at cases
2016-12-28 12:32:37 · answer #3 · answered by ? 3 · 0⤊ 0⤋
yes 100% if the fault is on their equipment then you should not be charged for the call, I'm sure they do it on purpose, just think how much money they make on calls waiting alone,greedy greedy basrards, its called a captive market, same thing with their broadband, they charge you if the engineer has to be called out, and all they do is o 2 min test and charge £40 for his vsit ,it's their equipment thats at fault you shouldn't have to pay,byt thats how they make up a lot of their revinue.and when deadline day arrives and you cant pay the over inflated bill on time they charge you for default on payments, cut throats indeed.still we must struggle on eh. peace out my freind and grit yer teeth.
2007-01-08 23:26:44 · answer #4 · answered by ? 5 · 2⤊ 0⤋
They are better than BT Customer Service
2007-01-08 23:16:13 · answer #5 · answered by Anonymous · 1⤊ 1⤋
i agree they are useless and u have to pay them to talk to the grrrrr bt is much better telephone service
2007-01-08 23:23:35 · answer #6 · answered by Mea 2 · 1⤊ 1⤋
I agree, they attract a lot of complaints.
2007-01-08 23:18:59 · answer #7 · answered by McQ 3 · 2⤊ 0⤋