A friend works at a cable company. They have worked their for 28 years. This person is on the counter staff who takes customer's payments, gives face-to-face customer service, and the like. (This person cannot retire until age of 55 per company rules, and that isn't for a few years.)
The new manager (who transferred from a cell phone company) has set unrealistic sales quotas for the counter staff. The new manager wants the counter staff to sell 225 units each per month. (This cable company also offers phone service, internet service, and cell phone service.)
The problem is there are 8 members on the counter staff. There isn't enough customer traffic to support 1800 units per month. The customers who walk in to pay their bill are the basic cable types who just pay for the local channels, they cannot afford cable internet or cell phones. Additionally, with normal sales to be about 1 in 4. There would have to be 7200 customers minimum per month to handle the rejection rate.
2006-06-17
09:48:10
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7 answers
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asked by
Anonymous
in
Careers & Employment