I took insurance with Elephant in May 2004 and moved into a new house in February 2005. It was renewed with Elephant in May 2005 and I received my documents which were forwarded onto my new address. I failed to inform Elephant that I had moved house and supply them with my new address, so in May 2006 they sent insurance documents to my old address which I, obviously, did not receive.
They tried to take payment for a years insurance from a credit card which has since been cancelled. Since all their correspondance was to my old address, I had no idea what was going on. Now they are wanting me to pay for insurance for the period until they cancelled the insurance.
My car was 'off the road' for a period of 2 months because I was looking to sell it. It was taxed and located on private property but was not insured. I've since decided to keep the car and have insured it elsewhere. Elephant will not accept this to right off the debt. Has anyone else had this issue & how was it resolved?
2006-08-08
04:06:16
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11 answers
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asked by
Nicole L
1
in
Insurance & Registration