I submitted a floorcovering proposal to a customer last Friday. The customer came in and signed the proposal and put down a 50% deposit, to get everything ordered. Now, I noticed that on one line of the contract, the name of the product is there but the price never carried over (the proposal was done on the computer). So, now there is about $1500.00 of material that was never paid for on a $4800.00 order. This is clearly my mistake for not catching this before I presented it to the customer. The store cannot absorb this much of a difference. I don't expect the customer to be thrilled that this happened, but I am hoping she will be understanding. I am just trying to put myself in her shoes to see what I would accept as a reasonable solution to an honest mistake.
2006-07-02
03:50:14
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3 answers
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asked by
Anonymous
in
Small Business