I submitted a floorcovering proposal to a customer last Friday. The customer came in and signed the proposal and put down a 50% deposit, to get everything ordered. Now, I noticed that on one line of the contract, the name of the product is there but the price never carried over (the proposal was done on the computer). So, now there is about $1500.00 of material that was never paid for on a $4800.00 order. This is clearly my mistake for not catching this before I presented it to the customer. The store cannot absorb this much of a difference. I don't expect the customer to be thrilled that this happened, but I am hoping she will be understanding. I am just trying to put myself in her shoes to see what I would accept as a reasonable solution to an honest mistake.
2006-07-02 03:50:14 · 3 answers · asked by Anonymous in Business & Finance ➔ Small Business
Since it was your error....you should call the customer, explain to them what happen and maybe go 1/2 with them. If not then you would have to go with the signed agreement.
They probably choose your company b/c of the lower cost, if you jump it up $1500, they may request there money back and go with a different company.
2006-07-02 03:56:45 · answer #1 · answered by mrshunter_2002 5 · 0⤊ 0⤋
There was an error on the agreement, call the customer and tell them you need to see them show them the computer error when they come in, apoligize and fix the error and resign
2006-07-02 03:55:52 · answer #2 · answered by Anonymous · 0⤊ 0⤋
by law you will have to adsorb the error.
Law says, you made and offer, the offer was excepted and a contract signed, this makes it a legal binding contract :-(
2006-07-02 03:55:47 · answer #3 · answered by Pobept 6 · 0⤊ 0⤋