Hi
I travel regularly on business and have always checked reviews of hotels that I stay at before I book them. Many times some reviewers on such sites as tripadvisor have given the hotels very bad reviews and other reviewers good reviews. I have always ended up being apprenhensive about staying at a hotel but so far have not had any problems.
In the event that I do stay at a hotel and my worst fears are confirmed with the hotel being an absolute nightmare, for instance, some of the reviewers have posted:
- no hot water for 2 days
- rooms dirty
- staff rude
- too much noise
Wheras others have said "wonderful stay," " best hotel" etc.
What is the best course of action to take with the hotel? What legal obligations do USA hotels have to their customers? Do I write a formal letter outlining my complaint and personally hand it to the manager? Can the hotel just say, sorry there is nothing we can do about it, and that's that?
What is the best way to get a hotel complaint dealt with?
2007-04-05
02:25:15
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11 answers
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asked by
mont_noirca
1
in
Etiquette