My phone broke, they replaced it. I had to get the damaged phone back to them in 7 days. It didn't get to them until day 9. They are charging me a $200 restocking fee stating they had to replace the phone that didn't get to them on time, but they won't send me back my broken phone. I talked to 2 people, the second one being the supervisor. when he repeated the same dribble back to me that the first did, I asked for his supervisior. He said no, the call ends with him. Any ideas on how to get out of paying this excessive fee (w/o hiring a lawyer)? For those of you thinking about joining T-Moblie, beware, their customer service (customer care as they call it) sucks and is NOT helpful. They basically told me to pay or pay to quit.
2007-02-18
14:38:20
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5 answers
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asked by
ninecoronas2000
5