i recently used a well known travel website to search for a hotel room in my area. i noticed a very expensive 5 star was being advertised at ₤3 per room, so took advanatge of the offer and secured four rooms. i was directed to another website where i booked, and paid for these rooms, printing out a conformation in the process. I have now received a call from the company saying they would check availability and call me back. They called saying the hotel didn't have any rooms, but i had alraedy called the hotel, and they did have 4 rooms after all . After a long talk with them they said at best they would book another hotel, but I would have to pay the difference. Is this company not obliged to let me use the rooms i paid for, and have confirmation of booking and paying for? or at least booking another 5 star for the same price (it would not compare with the hotel i booked as it is the best in the area.) do i really have to suffer for someone else's mistake?
2007-08-27
07:15:24
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5 answers
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asked by
Anonymous