i recently used a well known travel website to search for a hotel room in my area. i noticed a very expensive 5 star was being advertised at ₤3 per room, so took advanatge of the offer and secured four rooms. i was directed to another website where i booked, and paid for these rooms, printing out a conformation in the process. I have now received a call from the company saying they would check availability and call me back. They called saying the hotel didn't have any rooms, but i had alraedy called the hotel, and they did have 4 rooms after all . After a long talk with them they said at best they would book another hotel, but I would have to pay the difference. Is this company not obliged to let me use the rooms i paid for, and have confirmation of booking and paying for? or at least booking another 5 star for the same price (it would not compare with the hotel i booked as it is the best in the area.) do i really have to suffer for someone else's mistake?
2007-08-27 07:15:24 · 5 answers · asked by Anonymous in Business & Finance ➔ Corporations
No, for something that is an obvious mistake, the company does not have to honour the price:
"since case law makes it clear that if a buyer understands that a price is a mistake and tries to take advantage of it then they have no right to insist on the offered price being upheld."
See the article below on this very subject.
The best you can do is to come to some sort of voluntary alternative arrangement with the company, which they may agree with in the interests of customer service. Be polite as they are not obliged to offer you anything.
2007-08-27 07:52:51 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Sounds like a typical case of some-one slipping up and setting the wrong price ..
Normally an error in price is 'caught' before you pay ..and you woulkd normally have no 'right' to insist they accepted an incorrect price ... but (of course) on the web a computer acts on the sellers behalf ..
So is a 'sales contract' created by computer legally binding ?
Well, the sellers sure think so == for sure the Hotels would charge you for NOT turning up .. so why on earth should they think a computer contact is not binding on them ??
I would say they have 'sold' the rooms at the price their computer accepted ...
Of course the contract might have some sort of 'get out clause' (like Train Tickets .. just because they sold you a Ticket this does NOT mean they have to supply a Train :-) )
I seem to recall a case a while back where (Argos ??) advertised a TV for £3.50 (and it should have been £350) and 'sold' hundreds before their system was out of stock .. anyway, in that case it was ruled that they didn't have to honour the agreement due to some 'get out' clause on the web page .. but in the end they supplied the TV's (max. of 1 per person) anyway (all good publicity :-) )
2007-08-27 07:27:37 · answer #2 · answered by Steve B 7 · 0⤊ 0⤋
i think you should speak to their manager, esp if they gave u a conformation and charged you for the availability. thirdly since the hotel confirmed availability and the site later said other wise.
2007-08-27 07:27:38 · answer #3 · answered by spadezgurl22 6 · 0⤊ 0⤋
Tell the company you are not happy and you intend to seek legal advice. You never know, they might reconsider their decision! Good luck
2007-08-27 07:25:43 · answer #4 · answered by *twinkle* 3 · 0⤊ 0⤋
yes you are if you have conformation ok you took advantage but so what ..goodluck go for it badger them after all not your mistake ; )
2007-08-27 07:32:17 · answer #5 · answered by bluebottleflyaway 1 · 0⤊ 0⤋