Last June, I was coerced into purchasing a Kirby vacuum cleaner. I did not care for the high-pressure sales tactics. I repeatedly said "NO" as I found the unit too heavy and cumbersome as well as having complicated attachments and it was expensive. The salesman would just stare me down, then cry that he needed to sell "just one more vacuum" so he could win a trip to see his dying grandfather in Italy. He finally he grabbed my hand, put a pen in it and held my hand to the contract until I signed it. Then he picked up my old vacuum and started to walk out. When I questioned this action, he said that trading-in the old vacuum was part of the"deal."
I have found that the Kirby doesn't really clean that well, not even as good as my old one and my shoulder aches after I use it. I contacted the Attorney General, but was informed that although Kirby's sales practices are unethical, they aren't illegal, so I have no recourse as I signed a contract. Kirby has a three-day return policy.
2007-10-19
06:09:28
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11 answers
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asked by
debodun
2
in
Law & Ethics