I bought a computer, an HP Media Center with two cores, the one numbered 3800. It had a virus in it when I brought it home. I called Circuit City seven times and HP seven times and they told them the name of the file that turned out to be a virus and asked them what Axle.DAV was about. They never told me.
But the next to the last I called HP, I was very angery and worked my way up to what they called a Case Manager who informed me that they should have told me that it was a virus. But they had ducked the responsibility of taking care of me, both Circuit City and HP.
At that time, 60 days have passed, and they require 100 dollars for continued assistance. I explained that It had taken 60 days because they failed in inform me about what was happening to my computer.
Then I read that their has been a successful class action suit that HP lost because of the same problem. What can I do and how should I go about it. I am still having problems with this computer. Thanks
2006-06-21
19:56:31
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7 answers
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asked by
zclifton2
6