Companies today are all hot to trot about electronic statements, trying to convince us that they are superior to paper statements, but being someone who archives statements, somehow, having to drop everything, find the web site, log in, navigate to the statement, download it (assuming they offer a download option, otherwise it's an ugly save), and figure out where to save it is a lot more effort than rip it open, toss it on the coffeetable, and eventually add it to my file.
The problem would be solved if they just emailed the darn thing to me. Then it would be automatically archived for me and my effort would be greatly reduced. But no one wants to do this. Why? I have some theories but nothing firm. Perhaps since email is not authenticated they don't want people trusting it. But they they still use it, so that's a contradiction. Perhaps it's privacy; but email is supposed to be private, and why not give me that option? Anyone have any better ideas?
2006-07-25
04:40:31
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