OK we stayed at a fancy hotel this past weekend for our second honeymoon, we paid in advance for the room and a bathrobe. We got there and were informed that I was not going to get my robe that they were out & they would mail it. The robes in the room for our use were damp, the toilet seat was loose, the website advertises warm treats at check-in those turned out to be a cold fresh baked cookie, the cinnamon roll with breakfast wasn't there. After three phone calls all they would do for us -aside from us paying to stay there again and them give us a free add-on gift that is $39.95 and upgrade a room. But we'd have to pay for a room again, all they would do for us since we were not willing to do that was refund the price of the robe, although I will still recieve the robe, even though they don't know when I will recieve it ( we were told by the front desk it would be a week which was a lie).
What would you do? Do you think I should have gotten more back?
2006-09-20
12:10:06
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12 answers
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asked by
Kitikat
6
in
Kansas City