OK we stayed at a fancy hotel this past weekend for our second honeymoon, we paid in advance for the room and a bathrobe. We got there and were informed that I was not going to get my robe that they were out & they would mail it. The robes in the room for our use were damp, the toilet seat was loose, the website advertises warm treats at check-in those turned out to be a cold fresh baked cookie, the cinnamon roll with breakfast wasn't there. After three phone calls all they would do for us -aside from us paying to stay there again and them give us a free add-on gift that is $39.95 and upgrade a room. But we'd have to pay for a room again, all they would do for us since we were not willing to do that was refund the price of the robe, although I will still recieve the robe, even though they don't know when I will recieve it ( we were told by the front desk it would be a week which was a lie).
What would you do? Do you think I should have gotten more back?
2006-09-20 12:10:06 · 12 answers · asked by Kitikat 6 in Local Businesses ➔ United States ➔ Kansas City
I spoke with the general manager on Tuesday, he was the one who offered me the free upgrades if I wanted to come back out, but could not offer me anything more then the refund on the robe. The preson I talked to on Monday, told me that just because I paid for the robe didn't mean I was going to recieve it when I got it when I stayed, that I may have to wait and recieve it later.
And no we have no intention of going back there ever again and for those readers who live in in the Kansas City Metro area of places closde to it --it was the Chateau Avalon. If they had just offered us something to make up for not having the robe I had already paid for we would have been ok with the rest of the crappy stuff.
2006-09-20 14:47:57 · update #1
There's not much you can do while you're there. But you should have certainly get more positive response to your arguments.
If you booked through a website like Orbitz, write to them and describe the situation - they will likely give you a voucher to use elsewhere. If you booked directly, write to head office and make sure you include the names of everyone you dealt with (especially the hotel manager).
Do not suggest what you want in return, just highlight your displeasure of the situation and how you are not planning to use the chain again.
2006-09-20 12:17:55 · answer #1 · answered by Pedro 1 · 1⤊ 0⤋
Definitely!! You should've gotten a lot more back, some of these stupid hotels do things like that, and it really is time to stop them, and take action, you should not settle for that, tell them they completely ruined your anniversary, get all of your money back, ask for the name of the CEO/Owner, and where to write a letter if they refuse and their fax #, if they refuse tell them you will call consumer affairs and the better business bureau
Don't let them do that, they obviously lack quality and integrity if they did not deliver, they should have no excuses if it is an expensive hotel. Don't let them take advantage of you, and write a letter or make a list of all the things that went wrong including the warm treats and the breakfast, the robe, everything, you paid so you better get what they were suppose to deliver. You need to take it all the way to the top management, if this in fact is a fancy hotel, it doesn't sound like it is, it really lacks professionalism and quality, by not making you feel that you matter.
2006-09-20 19:31:06 · answer #2 · answered by You are loved 5 · 0⤊ 0⤋
I would have asked for a refund and checked out. Since you stayed on your own free will they can pretty much offer you what they did. Since you stayed I think a free robe (which was the dispute) is reasonable. I don't think you can sue because they were out of robes.
I do understand your complaint, and I'm sorry it happened, but what reasonable compensation could they have made?
2006-09-20 19:13:14 · answer #3 · answered by Justsyd 7 · 0⤊ 0⤋
yes you should have word of mouth is the best advertising there is and they really blew it by not making you happy. Here are a couple of things you can do. 1. contact the better business bureau 2 call hotel manager and tell him you want to be able to come back on yahoo and tell us all, that you understand sometimes businesses disappoint us, but when they err, they have an opportunity to make things right. be clear on exactly what you want and communicate tis to the manager then the ball is in his court either he makes yo happy or you tell us all te details of this hotel and its staff. good luck
2006-09-20 19:27:44 · answer #4 · answered by worldstiti 7 · 0⤊ 0⤋
I'd not only write them a letter, but I would report them to the Better Business Bureau, tell the local paper (that'll get them good!) and tell every single person you know how shabby you were treated. Reputation is built upon word of mouth... They'll have to compensate you once their reputation is on the line.
2006-09-20 19:16:58 · answer #5 · answered by catwymn 2 · 0⤊ 1⤋
If I were you, I would write a VERY HARSH letter to the mangement of the hotel, then I would tell all my friends about what happened, and finally, I would avoid that place like the plague. Just find another place to stay, that's all I can say.
2006-09-20 19:18:35 · answer #6 · answered by Mike M. 7 · 1⤊ 1⤋
Ask directly for a manager. If not, contact the corporate office. Let them know you're not satisfied. You can always report it to the better business bureau. They have a website.
2006-09-20 19:14:25 · answer #7 · answered by Thot77 3 · 1⤊ 1⤋
Threaten to take them to court.
They didn't supply the promised services so failed in their contract with you.
Just the threat will normally get a positive result.
2006-09-20 19:13:19 · answer #8 · answered by Anonymous · 1⤊ 1⤋
nothing you can do except for writing a letter to the manager. I wouldn't go back there !!
2006-09-20 19:13:30 · answer #9 · answered by la dolce vita 3 · 0⤊ 2⤋
i would of been mad as hell u are to nice **** that i would of got my good money and move on to the next spot .
2006-09-20 23:27:56 · answer #10 · answered by elmo 1 · 0⤊ 0⤋