This a first job for 98% of these kids and they all go to the same HS etc. Our focus as managers is Customer Service. Which is a broad and vague concept for them. We need help making them understand that they are there to work not play. But working should be fun (right?). There 150+/- empoyees and we need some ideas to get/keep them motivated, focused, interested, responsible, etc!
I have a team building meeting with my team of employees. There are 16+/- kids on my team and I want to get these employees up to speed and start the trend to better CS for our customers who are what keep us growing. Also, want this to help the other managers with their teams so that we can be #1 in customer service throughout our Region.
Problems are: Customer items left behind, bagging skills are poor (they get training for this), no "smile, greet, converse and thank customer", bascarts in parking lot not being picked up, uniform, shrink (not returning cold items, etc).
Can u help?
2007-03-21
05:21:47
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5 answers
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asked by
Anonymous
in
Austin