I was a loyal, happy customer of SMC and had a website through their eMerchantClub. An UNauthorized $200 debit came out of my account from eMerchantClub. I called them and they were rude and told me there was nothing I could do but fax or mail a request for refund...which I did immediately.
No response ever came. I reported them to their local BBB. They sent me a copy of their response letter to the BBB in which, their lawyer admits in writing that they only gave me 15 days notice (via a mass email which I swear I never received)...our contract states they will give 30 days notice..which mean breach of contract. She also said that a refund check had been issued already...even cited a check#.
That was in July/Sept 2006. It is 12/1/06 today and I have not seen any refund, nor have I gotten a single direct response to my complaint.
Of course, I've closed all relations with that company.
Has anyone else had a similar experience to mine with them? What can I do about it?
2006-12-01
06:22:03
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1 answers
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asked by
Angela H
4