Has anyone else been scammed by SMC? Had Money Stolen From their banck acct by SMC?

Question

I was a loyal, happy customer of SMC and had a website through their eMerchantClub. An UNauthorized $200 debit came out of my account from eMerchantClub. I called them and they were rude and told me there was nothing I could do but fax or mail a request for refund...which I did immediately.
No response ever came. I reported them to their local BBB. They sent me a copy of their response letter to the BBB in which, their lawyer admits in writing that they only gave me 15 days notice (via a mass email which I swear I never received)...our contract states they will give 30 days notice..which mean breach of contract. She also said that a refund check had been issued already...even cited a check#.
That was in July/Sept 2006. It is 12/1/06 today and I have not seen any refund, nor have I gotten a single direct response to my complaint.
Of course, I've closed all relations with that company.

Has anyone else had a similar experience to mine with them? What can I do about it?

Answer 1

Contact the Attorney General's Office of your state, and send them copies of all your correspondence along with your complaint. Remember, send them copies, not the original documents. They should be able to assist you.