Yesterday my boyfriend and I bought a Sony Playstation 2 from a reputable store (in Canada). The package was to include the playstation, a memory card, a contoller, and the adaptors. We paid full price. When we got home and started to set it up, we found that it was used, the controller was missing and the adaptors were not only the wrong ones but were also used. When we went back to the store today to get a refund, they refused. They even went as far as accusing us of stealing the controller and adaptors and replacing them with the others. They refused to give us the name of the store manager and proceeded to call security on us. We were calm and would have settled for an exchange but not now. All we want now is our money back so we can go somewhere else to buy a PS2 for our son's birthday but they won't give it back. They followed us out of the store and everyone in the store was watching, I was mortified! What should we do? Isn't what their doing illegal or something? Anyone know?
2006-09-21
16:44:46
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7 answers
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asked by
Mary
1